Whole Pet Foods | Customer Service

customer service

If you are a new or current customer of Whole Pet Foods please use the following means of contacting us so that we may better serve you! Please note: these options are for new and existing customers only, and our dedicated staff is able to answer customer inquiries only. If you are not a customer, please visit us here to contact us directly.

Hours of Operation: our customer service team is available from 8am to 6pm Pacific Time Monday - Friday and from 10am to 4pm Saturday. We observe all major U.S. holidays as well as the UPS holiday schedule.

Areas of Operation: Whole Pet Foods services the lower 48 contiguous United States and the District of Columbia. We ship via UPS Ground Service: as a result we are regretfully unable to ship to Alaska, Hawaii, Puerto Rico, U.S. territories, international APO/FPO addresses, or to any international destination.

Shipping: All orders are shipped via UPS ground service unless otherwise noted. Whole Pet Foods warehouses are located throughout the United States and your order will be fulfilled from the location closest to you based upon product availability. Your order will ship within 1-3 business days unless otherwise noted, and most orders will ship within 24-36 hours; you will receive tracking information for your order via email as soon as it has been picked up for shipment by the carrier.

For Fastest Service:

Contact us online: please use the form below to provide us with all of the pertinent details of your request or inquiry and a customer service specialist will contact you via your requested method as soon as possible, generally within 1 hour during our normal business hours.

Your full name:

Your email address:

Your telephone number:

Have you ordered from Whole Pet Foods recently or previously?
Yes
No

If yes, what is the order number of your most recent purchase?

How may we assist you today?

Please let us know how we may assist you specifically:

How may we reach you?
Email (usually within 1 hour during standard business hours)
Telephone (within 1-2 hours during standard business hours)
Thank you, we look forward to assisting you!
Contact us via Live Chat: click the button below to begin a Live Support session if a customer service representative is available, or to otherwise leave a message for our customer service team.

For Standard Service:

You may also contact us via telephone or email: we will respond to your request within one business day. Please note: these options are for new and existing customers only, and our dedicated staff is able to answer customer inquiries only. If you are not a customer, please visit us here to contact us directly.

If you are a current customer please have your most recent order number ready to help expedite your request.

Thank you! We're looking forward to serving you and your companion animals!